Each one is uniquely handmade with a removable snap-on pompom!
Washing: Handwash whenever possible (with pompom removed) otherwise put in lingerie/mesh bag and wash on gentle/delicate cycle and hang to dry. All Toques are made with 100% wool or high percentage wool blends which may shrink if put in the dryer
You may return new, unworn items within 30 days of delivery for a full refund. We do inspect all garments for signs of being worn, so please, for the sake of cleanliness do not try on any bottoms without underwear. If you've received the wrong product or it is defective then we cover the return shipping costs, otherwise return shipping fees fall to the customer so be sure to check sizing information before ordering.
You should expect to receive your refund within 24 hours of us receiving the returned items, for the most upto date information, please use tracked shipping for your return.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.